Terms & Conditions

INCLUDING DELIVERY & RETURNS INFORMATION

General Terms

We at Simply Drug Testing want you to be satisfied with your order and our team is here to help to make sure you get the goods you have ordered on time.

To ensure confidentiality, all orders will be sent in plain packaging.

All orders are backed up by our no quibble 30 day guarantee. Please see our returns section below for details.

Back Orders

Occasionally due to supply and demand, items ordered by not be in stock. We will back order this for you and will inform you by email. This will give you the option of cancelling your order if you do not wish to wait.

Terms of Service

By placing an order via our website (www.simplydrugtesting.co.uk), you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

Please see our Delivery section below for further information.

In order to contract with Simply Drug Testing you must be over 18 years of age. If your order is accepted we will inform you by email. When placing an order it is your responsibility to ensure that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card, or bank account used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of international products and services may fluctuate. All prices advertised are subject to such changes.

Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. Simply Drug testing retains the right to accept or reject this offer before processing the order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us, the prices have been verified, and the order has been processed and dispatched.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are shown both exclusive and inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Grand Total’.

The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

Delivery

We dispatch from the warehouse Monday to Friday. Any orders placed before 12:30pm will be dispatched the same day. We cannot guarantee next day delivery unless you request Royal Mail Special Delivery (make sure you select this option at checkout if using online ordering). When you are making telephone orders please let us know if your delivery is urgent.

All of our supplies are delivered in plain packaging, to ensure that only the recipient is aware of their contents.

Delivery Options

Delivery usually in 1-2 business days.

Standard delivery charges within the UK £9 (£7.50 excluding VAT). Orders may take up to 48 hours to be delivered by Royal Mail.

UK Mainland Courier Delivery is FREE through this website when you spend over £150 on goods (ex-VAT; £180 inc VAT).

Express Delivery (only suitable for deliveries of under 2kg) £11.95 (£9.95 excluding VAT). Guaranteed next day delivery if ordered before 12:30pm.

For small orders we use Royal Mail 24 Recorded Parcel Delivery, which is £5.40 (£4.75 excluding VAT).

If you require international delivery please phone for a quotation on delivery.

Order Tracking

If you wish to know the status of your order, please contact us on 01328 853412 or email sales@simplydrugtesting.co.uk.

Returns

You can return unopened or faulty items to us within 30 days for a full refund.

We cannot refund any open or used items unless they are faulty.

We cannot refund postage costs.

Please contact us for details on how to return goods.

Simply Drug Testing
Thorpland House
12 ThorplandRoad
Fakenham
Norfolk
NR21 8JQ.

Telephone: 01328 853412.

VAT registration number 239 7956 47.